Refund policy

Send an e-mail to concierge@nottnuit.com describing the problem as thoroughly as possible. Upon approval of your request, you will receive a "return reference number" which should be visible on the package you return to us. We will also email you our address where to send your return.

Damage during shipping

If your package has been damaged during shipping, please contact your local post office or a shipping agent to fill out a damage report. Please contact our Customer Service support in case you need assistance in the procedure.

Cancelling / Modifying your order

If you want to cancel or modify your order, please contact us immediately at concierge@nottnuit.com.

If your order is already in transit, you may return it. You are responsible for all return shipping costs. If you fail to pick up your order, you will be responsible for return shipping costs of 20€ .

If you decide you no longer wish to keep the products you have purchased, we will refund or exchange the product(s) if you return it at your own expense, within 14 days of receiving your order.

Should any products be faulty, or sent in error, we will refund any postage costs you incur returning the items.

We cannot refund the cost of delivery after dispatch.

All returned products will be examined upon receipt. We reserve the right to refuse an exchange or refund if items are non-saleable.

Please note that delivery charges are non-refundable. Without exception, we cannot accept returns on open, tested or used items, unless the item is faulty.

Before sending the product back to us, please contact us by email concierge@nottnuit.com so that we may issue a returns number and will confirm where to post your return.

When returning products, please ask for tracking numbers or via registered mail. Unfortunately we are not responsible for lost goods in transit.